digital workforce

A digitalized system enables workers to function through a digital platform by using automated tools, applications, and software solutions. Deloitte defines the digital workforce as “a phrase that has recently been coined to describe a variety of robotic and automated solutions for driving productivity efficiencies in the workplace” (Deloitte, Managing the digital workforce, 2017).  The theme of a ‘digital workforce’ encompasses hybrid solutions based on machine learning and task bots.

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